184 Sutton New Road
Lisieux Trust’s Disability Information Resource Centre (DIRC) is located on Sutton New Road, Erdington. The project is staffed by a Centre Manager, three Caseworkers and a diverse volunteer team. Our Centre (DIRC) is unique in its approach and services to disabled people, families, carers and professionals within the local Birmingham community and surrounding area as it is the only totally free, “one stop”, high street, fully accessible service within the city. It provides information and support regarding a wide range of issues, through a service adapted to meet the requirements of each individual.
The service aims to empower citizens with knowledge and information; equipping them with autonomous decision making opportunities regarding all aspects of daily living. Service provision includes a fully adapted internet facility, website access, private meeting rooms and a wide range of information and resources. Our Caseworkers individually support citizens with their enquires; by letter writing, form completion, telephone calls, grant applications, information leaflets, accessible data bases, and signposting services.
A flexible system is operated, allowing choice of contact via drop-in, telephone support, Mincom, text messaging, letters, email, face to face, pre arranged appointments/meetings.
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