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Supply of Communcation services and Training

Address details
Organisation Action on Hearing Loss
Address 4th Floor Crown House 123 Hagley Road Edgbaston
B16 8LD
Contact details
Phone 0121 450 8980

Communication Support
We provide excellent communication support based on your communication needs.
If you are a deaf individual or employer looking to book communication support, we can help you select the most suitable type of communication professional and show you how to book communication support with us.
If you are concerned about how to fund communication support, we also offer free advice on the government funded Access to Work scheme for deaf individuals and employers.

Services and Training
One in six people in the UK have a hearing loss – that’s 10 million potential customers. Over 50% of these have experienced difficulties accessing goods and services. Being deaf aware can encourage people to choose your business.
A staggering 83% of customers with disabilities (including hearing loss) have taken their business to a more disability confident competitor. More than 70% of hearing aid wearers tell us that having deaf aware staff would encourage them to choose one business or service over another.

Communication support
As the UK’s leading provider of communication support for people with hearing loss, we can provide your business or organisation with qualified and registered Communication Professionals, including sign language interpreters, speech-to-text reporters, lipspeakers, and notetakers (manual and electronic). We are ISO approved (ISO 9001:2008).

Get communication support
Deaf awareness and sign language training
With 1 in 6 people in the UK experiencing deafness or hearing loss, increasing awarenesscan really improve your customer service and help you tap into a new market. We deliver courses in deaf awareness and sign language from introductory level to accredited British Sign Language (BSL) for the public, private and voluntary sectors.
Training for businesses

Access auditing and benchmarking
Often getting started is difficult, so we can send in our experienced Access Consultants to initially
benchmark your business against predefined quality standards. This provides a road-map to enable your staff, policies, technologies and environmental factors to be more inclusive. Our recommendations can set you on the way to achieving the Louder than Words™ charter mark to show you have demonstrated a commitment to hearing loss matters.
Access auditing and benchmarking

Customer experience
We strive to improve the experience of customers with hearing loss by helping you to deliver solutions across your whole business. This includes everything from awareness training for staff, to the supply and installation of hearing loops, to organisational benchmarking with a view to achieving the Louder than Words™ charter mark – showcasing your success.
Get out Louder than Words™ accreditation

Employee assessments and solutions
Work based assessments are designed to support employees with hearing loss, whether starting their career or in the course of it. Our assessors provide an individual assessment with practical advice and solutions to maximise employee and team potential.
Work based assessments

Installation and maintenance
We have over 15 years’ experience installing and maintaining hearing loop systems to the relevant British Standard (BS EN 62489-1:2010). Whatever your environment, our engineers offer expert site surveys to advise and create a solution just for you. This service includes supply of quality equipment, such as fixed and portable counter loops, room loops and infrared systems along with installation and annual maintenance contracts.
Find out about our loop installations
You can download our Access Solutions brochure (PDF 4.24mb, opens in new window) to find out more.

If you would like to speak to somebody about any of these services, please contact our Access Solutions team.

Telephone: 0333 240 5658
Textphone: 0161 276 2316

Service details
Categories Employment, Education and Training,Health Advice and Guidance
Gender both
Quality standards

Last updated: Feb 15, 2019 12:52

Services focused on particular beneficiaries do not imply that they are offered exclusively to these persons only.